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Business English Compact

English for Customer Care

 

The goal-oriented compact training in Business English

Choose from the comprehensive range of Berlitz workshops: effective language training for all employees who want to master work-related content in English in a short time.
Program:

  • Compact, goal-oriented training
  • Training and practice using realistic, interactive case studies 
  • Improve self confidence and fluency
  • Group lessons with up to 5 people

 

Venue
Language Center   Stockholm
Course Language
Language   English
Additional Course Details
 
Total Lessons   24
Course Duration   6 Week(s)
Course Start Date   22.10.2013
Schedule   Tuesday:  13:00 - 16:00 o'clock
Rate Information
 
Tuition Cost   SEK 4.680,00
Registration Fee   SEK 300,00
Total cost excl. VAT and material   SEK 4.980,00
Monthly Installment   SEK 0,00
Initial Payment   SEK 0,00
Your level

Berlitz Level 4 | CEF Level A 2.3 

You understand information on familiar subjects and can hold a lengthy conversation on a range of general topics.


More information
 
English for Customer Care is aimed at employees working in customer service. Whether you are working in imports and exports, in a call center, in hotels and catering, or in the field of finance and insurance: a good knowledge of English is called for; whatever the sector, it's all about finding the appropriate tone. The 'English for Customer Care' language course focuses on typical face-to-face exchanges such as greetings, small talk and dealing with customers on the phone.
  • Introduction to customer care
  • Face to face with the customer
  • Dealing with customers on the phone
  • Call center success
  • Delivering customer care through writing
  • Dealing with problems and complaints

Course Content

English for Customer Care is aimed at employees working in customer service. Whether you are working in imports and exports, in a call center, in hotels and catering, or in the field of finance and insurance: a good knowledge of English is called for; whatever the sector, it's all about finding the appropriate tone. The 'English for Customer Care' language course focuses on typical face-to-face exchanges such as greetings, small talk and dealing with customers on the phone.
  • Introduction to customer care
  • Face to face with the customer
  • Dealing with customers on the phone
  • Call center success
  • Delivering customer care through writing
  • Dealing with problems and complaints

Language Goal

Your Language Goal

After a personal assessment in your local language center, we will discuss how you would like to use your chosen language. Based on this, we'll define together your personal language goal. Here we'll consider the number of lessons required, and will define the lesson plan together with you.

Additional information

 
 
Course Language

 
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The product price above does not include costs for materials nor local taxes (VAT). These costs are displayed separately in the shopping basket, where applicable.